NanoXperts Network Directory Terms

These Directory Terms govern participation in and use of the NanoXperts Network, including:

• Professional listings.
• Certified profiles.
• Non-certified service-provider profiles.
• Search and map functions.
• Customer inquiries.
• Quote requests.
• Certificate verification.
• Project galleries.
• Network badges.
• Future membership and promotional features.

These Terms supplement the general Terms of Use. If they conflict regarding the Network, these Directory Terms control.

The NanoXperts Network helps:

• Customers locate surface protection professionals.
• Providers present their services.
• Users distinguish certified individuals from non-certified providers.
• The public verify NanoXperts certification.

The Network is an informational and connection platform. It is not the contractor, employer, agent, partner, franchise, guarantor, or insurer of listed providers.

3.1 NanoXperts Certified Surface Protection Specialist

This status applies only to an individual whose certification is active and verifiable.

Certified status may receive:

• A visible certification badge.
• Certificate verification.
• Enhanced profile display.
• Priority or preferred placement.
• Additional profile features.
• Other benefits determined by NanoXperts.

3.2 Surface Protection Service Provider

This describes a listed provider who has not earned the NanoXperts Certified Surface Protection Specialist certification, or whose status is not currently verified.

A non-certified profile must not imply certification.

NanoXperts may display language such as: “This provider is listed in the NanoXperts Network but has not earned NanoXperts Certified Surface Protection Specialist status.”

Providers must:

• Be at least 18.
• Provide accurate identity and business information.
• Have authority to represent the listed business.
• Offer lawful services.
• Maintain required licenses, registrations, permits, and insurance.
• Provide truthful service and location information.
• Comply with these Terms.
• Cooperate with reasonable verification requests.

NanoXperts may accept, reject, suspend, or remove any listing where permitted by law.

Listing acceptance does not constitute endorsement.

Providers must keep current:

• Name.
• Company.
• Contact details.
• Service areas.
• Services.
• Certification information.
• Licenses and insurance representations.
• Website links.
• Project information.
• Availability.

Providers must promptly correct inaccurate or outdated information.

NanoXperts may request documentation and may mark information as unverified where appropriate.

Providers may not:

• Claim certification not earned.
• Use another person’s certificate.
• Display altered certificates.
• Misstate certification status.
• Present company-wide certification based on one individual.
• Use suspended, revoked, or expired marks.
• Imply NanoXperts approved a specific project, product, or quotation.

Certified status belongs to the individual.

Business profiles may identify which specific team members are certified.

Providers are solely responsible for:

• Customer communications.
• Inspections.
• Recommendations.
• Product selection.
• Pricing.
• Quotes.
• Contracts.
• Scheduling.
• Permits.
• Safety.
• Workers and subcontractors.
• Insurance.
• Taxes.
• Workmanship.
• Warranties.
• Damage.
• Disputes.
• Compliance with law.

NanoXperts is not responsible for provider performance.

Customers should independently:

• Review provider qualifications.
• Confirm certification.
• Verify licenses and insurance.
• Request written scopes and quotations.
• Review product and warranty terms.
• Evaluate project suitability.
• Obtain permits where required.
• Enter contracts directly with providers.
• Exercise reasonable judgment.

The presence of a listing or badge does not replace customer due diligence.

NanoXperts may send inquiries to one or more providers based on:

• Customer selection.
• Location.
• Service area.
• Surface category.
• Certification.
• Availability.
• Profile completeness.
• Other relevance factors.

NanoXperts does not guarantee:

• Any number of leads.
• Lead quality.
• Customer intent.
• Customer response.
• Sales.
• Revenue.
• Conversion.
• Exclusivity.

Providers must use inquiry information only to respond to the relevant customer and may not sell, disclose, spam, or misuse it.

Search position may depend on:

• Certification status.
• Distance.
• Service match.
• Profile completeness.
• Responsiveness.
• Account standing.
• Membership level.
• User experience.
• Other relevance or quality factors.

NanoXperts may change ranking methods without notice.

No provider is entitled to a particular position.

Paid or sponsored placement, if introduced, will be identified where required.

Providers may submit:

• Logos.
• Profile images.
• Project photos.
• Descriptions.
• Credentials.
• Service information.
• Videos.
• Testimonials.

Providers represent that they have all necessary rights and customer permissions.

Project images must not:

• Misrepresent work.
• Violate privacy.
• Show confidential information.
• Infringe intellectual property.
• Create misleading before-and-after claims.
• Suggest results that cannot reasonably be supported.

If reviews are enabled:

• Reviews must reflect genuine experiences.
• Fake, purchased, retaliatory, or manipulated reviews are prohibited.
• Providers may respond professionally.
• NanoXperts may moderate content.
• NanoXperts does not verify every statement.
• Removal decisions may consider relevance, authenticity, abuse, privacy, and law.

Disagreement with a negative review does not automatically require removal.

Providers receiving customer information must:

• Use it only for the submitted inquiry.
• Protect it reasonably.
• Follow applicable privacy and marketing law.
• Stop contacting customers who request no further contact.
• Not add customers to unrelated marketing lists without lawful permission.
• Delete information when no longer needed, subject to legal obligations.

NanoXperts may offer:

• Free basic listings.
• Certified profiles.
• Paid memberships.
• Enhanced profiles.
• Featured placement.
• Marketing resources.
• Lead-related tools.
• Other professional services.

Prices, billing terms, renewals, and cancellation rights will be disclosed at purchase.

Unless otherwise stated, fees do not guarantee leads or revenue.

Authorized providers may receive a limited, revocable, non-transferable license to display approved Network or certification marks.

Providers must follow branding guidelines and remove marks immediately upon request, suspension, termination, or loss of eligibility.

Providers may not:

• Submit false information.
• Impersonate others.
• Falsify certification.
• Misuse customer data.
• Harass customers.
• Engage in discriminatory or unlawful practices.
• Spam users.
• Manipulate rankings or reviews.
• Scrape Network data.
• Circumvent fees.
• Offer unsafe or illegal services.
• Make deceptive performance claims.
• Damage the reputation or operation of NanoXperts.
• Use the Network to promote unrelated products or schemes.

Customers may report:

• False certification claims.
• Misleading profile information.
• Misuse of NanoXperts marks.
• Harassment.
• Suspected fraud.
• Serious safety or ethical concerns.

NanoXperts may investigate Network-policy violations but is not obligated to mediate private contract, payment, warranty, or workmanship disputes.

Customers should pursue contractual remedies directly with providers and contact relevant licensing, insurance, consumer-protection, or legal authorities where appropriate.

NanoXperts may suspend, downgrade, hide, or remove a listing for:

• Inaccuracy.
• Nonpayment.
• Certification loss.
• Misleading claims.
• Customer-data misuse.
• Repeated complaints.
• Unsafe or unlawful conduct.
• Failure to cooperate.
• Policy violations.
• Legal risk.
• Harm to user trust or Network integrity.

Providers must stop using Network badges after removal.

Unless explicitly stated in writing:

• A listing is not an endorsement.
• Certification does not guarantee project results.
• Verification confirms certification status only.
• NanoXperts does not guarantee licensing, insurance, availability, honesty, pricing, or workmanship.
• NanoXperts does not inspect every project.
• NanoXperts does not approve every product or recommendation.
• NanoXperts is not responsible for transactions between customers and providers.

To the maximum extent permitted by law, Shinykings Inc. is not liable for:

• Provider or customer conduct.
• Project damage.
• Personal injury caused by a provider.
• Financial loss.
• Failed inquiries.
• Missed opportunities.
• Inaccurate profile information.
• Customer-provider disputes.
• Service quality.
• Unauthorized third-party conduct.

The general Terms of Use limitation of liability applies.

Providers agree to indemnify and defend Shinykings Inc. against claims arising from:

• Their services.
• Their profile.
• Their User Content.
• Their employees or subcontractors.
• Their customer relationships.
• Their data practices.
• Their legal violations.
• Their certification or badge misuse.
• Their breach of these Directory Terms.

NanoXperts may modify Network features, categories, profile benefits, ranking systems, fees, or these Terms.

Material changes affecting paid memberships will be communicated as required by law or contract.

Questions or reports may be sent to info@nanoxperts.com.

NanoXperts by Shinykings Inc. 120 Newport Center Drive Newport Beach, CA 92660 United States