Privacy Policy

Last Updated: 12/01/2025

1. Introduction

NanoXperts LLC (“NanoXperts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.nanoxperts.com (the “Website”) or interact with our services, including website forms, estimate requests, service scheduling, and SMS/text communications.

By using our Website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number (including mobile number)

  • Physical address and property location

  • Property details (driveways, patios, showers, wood surfaces, etc.)

  • Photos or videos submitted for estimates or documentation

  • Any information submitted via contact forms, estimate requests, booking forms, or partner applications

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interaction data

  • Referring URLs

  • Date and time of access

This information is used for analytics, performance monitoring, and Website improvement.

2.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core Website functionality

  • Analyze Website traffic

  • Measure advertising performance

  • Improve user experience

You may disable cookies via your browser settings; however, some Website features may not function properly.

3. How We Use Your Information

We may use collected information to:

  • Provide nano-coating and surface protection services

  • Respond to inquiries and estimate requests

  • Schedule appointments and on-site services

  • Send service-related communications (email, phone, SMS)

  • Provide customer support

  • Improve our services and Website

  • Conduct marketing and advertising (where permitted)

  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal information.

We may share information only as follows:

4.1 Service Providers

With trusted third-party service providers that assist with:

  • Website hosting

  • CRM and scheduling systems

  • Communication platforms

  • Analytics services

  • Payment processing (if applicable)

All service providers are contractually required to safeguard your data.

4.2 Certified NanoXperts Contractors

If your request requires local fulfillment, your information may be shared with certified NanoXperts service providers strictly for service execution.

4.3 Legal Compliance

We may disclose information if required by law, court order, or to protect our rights, safety, or property.

5. Mobile SMS / Text Messaging Privacy Policy

Information Collected

When you opt in to receive SMS/text messages from NanoXperts, we may collect:

  • Your name

  • Mobile phone number

  • Email address

Use of Information

We use SMS messaging strictly for service-related purposes, including:

  • Appointment confirmations and reminders

  • Service updates

  • Customer service communications

  • Billing or administrative notifications

Sharing of Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
This includes:

  • SMS opt-in data

  • Consent records

  • Messaging history

Opt-Out & Help

  • You may text STOP at any time to opt out of receiving SMS messages.

  • You may text HELP at any time to receive assistance.

  • Message frequency may vary.

  • Message & data rates may apply depending on your carrier.

Compliance

All SMS communications are conducted in accordance with CTIA Guidelines (Section 5.2.1).

At any time, you may request removal of your information by contacting us via email or regular mail (see Contact Information below).

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill service obligations

  • Maintain business records

  • Comply with legal, accounting, or regulatory requirements

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Opt out of marketing communications

  • Limit certain data processing

California Residents (CCPA / CPRA)

California residents have additional rights, including:

  • Right to know what personal information is collected

  • Right to request deletion

  • Right to opt out of certain data sharing

  • Right to non-discrimination

Requests can be submitted using the contact details below.

9. Third-Party Websites

Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

NanoXperts does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be deleted promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Website constitutes acceptance of the revised policy.

12. Contact Information

For privacy-related questions or requests, please contact:

NanoXperts LLC
Website: https://www.nanoxperts.com
Email: info@nanoxperts.com

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